What we will do for you:
- Accurate Bills: Are you afraid of calling your technician because you don’t know how they bill and how much your bill will be? We give you financially flexible options: 24×7 monitoring of your network for one fixed fee. We also have options that you can eliminate. You know what you will pay every month. A guaranteed accurate invoice. Each detailed bill from us will be completely accurate – guaranteed. There will be no billing surprises
- Keep eyes on your backup: We use the number one “Tested” solution for disaster recovery and backup services. We have taken the state of the art backup systems and incorporated them with a virtual cloud technology to ensure fast and efficient recovery of your business even if your business is completely gone.
- No geek speak: We talk just like you do. You will always get the clear answers to your computer problems and IT support questions that you deserve in plain English – no technical jargon!
- We don’t keep the keys to the business: Do you know the Administrative passwords for all your computer and network resources? How about the license and installation keys for your software? Most businesses don’t. It’s your network; you should have a set of keys too. We provide you regularly updated documentation on your network, assets, system health, backups, and administrative passwords. If we don’t live up to our commitment to you, you can feel secure that simply providing our documentation to another technician would have them up and running in minutes.
- Less Expensive: We are less expensive than hiring a full-time IT staff. Just run the numbers. By outsourcing your computer support to us, we can save you thousands of dollars on HR costs, salaries, taxes, and benefits while giving you the expertise and experience of an entire IT Staff.
- Full Time Staff: Our technicians arrive dressed professionally, perform professionally, and work professionally. We take pride in being a professional services business. We want you to be comfortable that we will not embarrass you should we be in front of your customers. Just like I am sure you would not go to a part-time doctor who’s real job was at a convenience store, we do not have part-time technicians for whom IT is a side job. Our staff is trained and certified, and have chosen IT as a profession.
- Newsletter: We provide a monthly newsletter presenting new aspects of technology and helpful tips to enhance your productivity and help you to work smarter.
- Documentation: One of our deliverables is providing detailed documentation. We perform a comprehensive network audit at your business to assess any vulnerability that may be negatively impacting your network performance and hindering operations. The report will identify devices and components that need to be replaced, as well as any missing software updates.
- Response Time: You can expect a response from us within a timely manner. We set the expectation with you up front on when you will receive a response. Our expert technicians will address your computer support problem, often on the same day of your request.
- 100% Satisfaction: We guarantee our consulting and technology support services will give you the satisfaction you deserve. You can entrust our services for a successful hassle free outcome. We’ll do whatever it takes to make you happy. No hassles, no problems. Just total satisfaction.
- Integrity: We have the quality of being honest and having strong moral principles. You will have our undivided attention to your requests as though they were our own. We honor your trust and hold it sacred.
- Service done right: When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project. We treat all of our clients as if they are the most important client.